The report entitled “The Future of eGovernment” concerns the coming together of
information technology and government policy. These and other factors will together
determine the form and structure of eGovernment in the future. The report presents
future scenarios of what reality may look like in 2016.
The analyses show that scenario studies and other studies of the future that have
already been conducted illustrate that two principal issues recur. The first concerns
how advanced computer usage will be among citizens. Are we moving towards a future
where users will become more advanced and thereby more demanding where eServices
are concerned? Or will such development be hindered?